Refund and Returns Policy

Our refund policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we regret that we cannot offer a refund.

Event Tickets

Refunds for event tickets will be granted only for cancellations made within 30 days of purchase and at least 3 days before the event. After this time, tickets are non-refundable.

Non-Refundable Items:

  • Gift cards
  • Downloadable products
  • Tickets for past events

To request a refund, please provide proof of purchase (order number ). Refunds will be processed back to the original payment method.

Please note, we do not accept returns or refunds for goods purchased from third parties.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@isdar-ksa.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@isdar-ksa.com and send your item to: MP3H+8XX، شارع ابن الطيب, Al Malaz, Riyadh 12642, Saudi Arabia.

 

Contact us at info@isdar-ksa.com or by Phone: +966 50 653 1836 for questions related to refunds and returns.